More than two decades on from the release of the influential Egan Report, Nathan Doughty, CEO of Asite, reflects on the progress the construction industry has made with five key drivers of change.
image: for illustration purposes only
… look at the construction industry from a client’s perspective…
… construction industry tended to focus more on the next employer…
PBCtoday writes:
In 1998, an industry task force chaired by Sir John Egan, the founding chairman of Asite, published Rethinking Construction, also known as the Egan Report. Broadly speaking, it considered how the automation and efficiency measures used in other industries, such as automotive and aerospace, could be applied to the more fragmented UK construction sector.
It also attempted to look at the construction industry from a client’s perspective and identified opportunities for improving the quality of its products and services, based on five key drivers of change: committed leadership; focus on the customer; integrated processes and teams; a quality-driven agenda; and commitment to people. So 23 years on from its release, what progress has the construction industry made?
Well, let’s start with committed leadership….
Naturally, this has happened in fits and starts….
Customer-focused
As the Egan Report stated: “In the best companies, the customer drives everything.” However, the task force found the construction industry tended to focus more on the next employer in the contractual chain rather than the end-user….
Educated and engaged
One big positive of the past 20 years is clients are now more educated and engaged in the outcome of a project….
There are highlights that have rightly been recognised….
This is the first in a four-part blog series exploring the construction industry 23 years on from the Egan Report, for the remainder of the series please visit Asite Insights.
For more background see DBW
