The results of RIBA’s ‘Working With Architects’ survey findings include that private domestic clients were most satisfied with architects, but contractors were the least satisfied, while architects’ design skills were highly rated, but their process management skills were less highly rated.
RIBA writes:
The findings provide a snapshot of clients’ views regarding the design qualities of their projects and the services they received from their architects. The data provides intelligence for RIBA Chartered Architects and Practices, and will help the RIBA to prioritise events and services for members.
Former RIBA President and current RIBA Ambassador for Clients Stephen Hodder MBE said: ‘These findings are a vital body of intelligence for the profession and the RIBA. The results show the need for even closer collaboration between our profession and our clients; they present positive learning points for agile architects.’
The headline findings are:
- Clients were overall pleased with their projects
- Architects were more highly rated than non-architects
- Architects’ design skills were highly rated
- Process management skills were less highly rated
- Architects selected through personal recommendation were highly rated
- Follow up rated highly
- Private domestic clients most satisfied
- Contractors least satisfied
View the press release
View the summary report and read the full report
